Quality and Environmental Management

Four primary customer requirements for a rechargeable drill

While thinking in the same line with the buyer, the first thing that the manufacture will have to take into consideration is an item’s design specifications (Hooks, 2001, p.145). One of the basic design requirements to be considered for any type of machinery, be it as big as a ship or as small as a hand drill, is whether the piece of machinery is fulfilling its purpose. Primary requirements suggest that for the manufacture to satisfy the customer, he will have to build a piece of equipment that simply satisfies the basic requirement of the machine, which is its workability. For a drill, the first requirement might be for the customer’s satisfaction as to the drill’s ability to drill holes through a certain material. It will be outrageous to purchase a drill that does not drive itself through any material.

The next most probable requirement might be its ability to be charged. The customer is looking for, in particular, a drill that can be recharged, possibly through a charger acquiring normal A.C. power from a power source. It will therefore be required that the manufacture include this capability in his design. Another primary requirement might be regarding the size. Most rechargeable drills are hand drills. The designer will therefore be required to take into consideration its size which will more often than not dictate its weight.

Finally, the designer will have to find a way in which power will be transferred from electric energy to kinetic energy, which enables the drilling action to be performed. The customer will want to know if this is possible. These are just but the major primary specifications.

Second-level requirements are derived from advancements of primary requirements (Scherkenbach, 1986, p.3). These may include specifications like flexibility. For this kind of drill, one will want to know whether any type of diameter size pin can be driven through the drill or whether it can only accommodate one size of the pin. In other words, the customer questions the machine’s flexibility. The extent of security is also questioned by the customer; that is, the machine’s ability to work without possibly bringing harm to the user.

The customer will also want to know one or two things about the machine’s power rating. He will want to know whether the machine uses up a lot of electricity or not. Finally, the customer has to know whether the machine is affordable. When designing the rechargeable drill, one should take into consideration the type of material used to make the machine, for the machine to be cost-friendly to the customer. The levels break down further and further until the final stage, where an agreed-upon conclusion about the construction of the machinery is made.

Difference between ISO 14001 concept approach and the ISO 9001 concept

In principle, the main difference is in what the two families address. The ISO 9001 concept mainly addresses the question of quality management. The concept therefore will touch on how the customer will be effectively satisfied when it comes to quality requirements and his applicable requirements in terms of regulatory measures. This is all in the aim of satisfying the customer and also in trying to improve the performance of a certain good or service on the road to achieving these objectives (International Organization for Standardization, 2010, para.1).

On the other hand, ISO 14001 addresses issues on environmental management. In effect it aims at minimizing the effects caused by harmful activities and in the process, tries to achieve some form of improvement of the performance of the particular good’s effect on its immediate environment (Environmental Management Guide, 2010, para2).

Similarities between ISO 9001 and ISO 14001

Both systems mentioned above have similar core elements some of which include the fact that both contain policy statements. They both also have definite responsibilities specified for every one of them and also standardized practices. In addition, both management systems have critical operations systematically defined and also documented. They give provision for training while having all their activities put down in some form of the recording system. Thorough internal auditing is a requirement for both families and finally, reviews are usually done to get continual improvements on the system of management that is running (Jackson, 2001, para.3).

Environmental Impact and Aspects in a Building

Though mostly never noticed, many are the times we leave damaging impacts on the environment which surround us through the activities that are carried out in the buildings that I live in. One of those aspects includes the continuous use of spray paints and pesticides. Without our realization, these sprays leave emissions of poisonous solvents in the atmosphere thus over time creating hazards for humanity in that particular environment. Long-term effects include ozone depletion and further global warming (Ganguly, n.d., para.2).

Another practice that has a toll on the environment is the up-and-coming destruction of natural habitat for many of the wildlife, due to the up-and-coming building sites in the area. The impact of this environmental degradation includes the effective depletion of natural resources, both in terms of raw materials and energy resources. While still having the surrounding environment full of up-and-coming construction projects, a lot of noise is released into the atmosphere when the construction is taking place, with the danger of noise pollution being a possible pollutant (Glaumann, 1997, para.1).

If that is not all, the constant disposal of wastewater filled with detergent is also another practice that leaves the environment harmed around the building in question. The consequent impact on the environment that this creates is the infiltration of chemical content sipping through the ground. These may find their way through the rock layers and contaminate waters in the ground in effect.

Air conditioning units used in the house usually contain certain chemicals used to produce the cooling effect felt in the buildings. Chemicals like R-14 and R-22 are highly poisonous to the ozone layer, creating their depletion every time that they are in use. Ozone layer depletion has its consequences, some of which include the constant increase in global warming.

Reference List

  1. Environmental Management Guide. 2002. ISO 14001 Environmental Management.
  2. Gangulip, Dilip. n.d. Environmental Aspect and Impact: The Basics. InfoCrux.
  3. Glaumann, M. 1997. External environmental impact of buildings. The CBE method.
  4. Hooks, Ivy, F. (2001). How do you get every Requirement in the right place at the right time? Customer-centered products: creating successful products through smart. Broadway NewYork: AMACOM Div American Mgmt Assn.
  5. International Organization for Standardization. 2010. The ISO 9001 Family.
  6. Jackson, L… Suzan. 2001. Integrated Management Systems for Business Success. The ISO 14001 Implementation Guide. Web.
  7. Scherkenbach, William, W. (1986). Breakdown Barriers within Departments. The Deming route to quality and productivity: road maps and roadblocks. Washington D.C.: CEEP Press Books.
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