Poor Communication at the Workplace

Executive Summary

Poor communication in business and the workplace can be a major factor that affects the overall performance of the juice company. The given problem is the result of improper management and the presence of communication barriers. The change needs to occur from top to bottom, where the management formalizes and outlines a correct and effective way of communication in the company.

Poor Communication at the Workplace

Effective communication in the workplace plays an important role in the field of organizational development in general. Communication is an art in easy communication among office colleagues. It is a process of exchanging information between two or more people. These are only the basic definitions of communication, and this process is not limited only to the exchange of information. The main issues lie in the lack of specificity and overrun, which can lead to psychological distress.

Findings and Analysis

Current Business Communication Challenges

It is important to note that the given report specifically targets a juice company, where there are many workers who require a properly set-up communication protocol. It is stated that poor communication at the workplace can lead to psychological and social distress, which directly decreases the overall performance of the company (Ueda et al., 2017). In addition, the major underlying cause of the issue is the lack of specificity, which destroys and erodes the personnel’s morale (Weisman, 2017). The study suggests that poor communication and time overrun are tightly interlinked (Gamil & Rahman, 2017). Therefore, the juice company needs to reevaluate and establish its communication protocol.

Organizational standards of communication are formed as a result of various forms and types of interaction of managers, supervisors, and employees of all levels of the juice company. Ideally, organizational communication facilitates the exchange of information, event planning, coordination of projects, and social interaction. An illiterate communication system and poor functioning communication systems leads to confusion, reduced motivation, and loss of productivity. Managers should create a clear system or even a plan of communication and information channels so that employees are informed and in contact with each other. Communication within the company can help employees understand the corporate culture and goals. Each employee should have access to information concerning the work of not only his or her department, but also others. This is especially important in a crisis period, when each employee is required not only to follow the instructions received from the management but also to work independently, taking into account the current situation in the company. The internal communication system connects all the elements of the company and helps them work smoothly, as a single organism.

Future Business Communication Trends

Communication between employees is a tool that helps people manage, create, and support all processes in an organization. Corporate communications take various forms, including conversations, mail, emails, and meetings. Each of these types of communications is appropriate for the situation. The current trends are manifested in the fact that many employees are actively using new internet-based communication tools, such as apps. This shift in paradigm allows having more free exchange of ideas and information, but it also diminishes the importance of in-depth in-person meetings where the matters are discussed through various angles. The first recommendation is based in the fact that management should set up a proper communication protocol where both of these approaches are used. The second recommendation is that novel communication tools should be used with caution, because they can host new types of communication problems.


In conclusion, the juice company’s primary problem is the lack of specificity in communication flow, where there is time overrun. In addition, it is further exaggerated by psychological distress caused by such environment.


The key recommendation is addressed to the management, which needs to implement correct and effective communication protocol. It should include information on employee behavior regarding interaction among coworkers. In addition, it should outline the standards for meetings and use of online communication tools.


Gamil, Y., & Rahman, I. A. (2017). Identification of causes and effects of poor communication in construction industry: A theoretical review. Emerging Science Journal, 1(4), 239-247.

Ueda, I., Sakuma, A., Takahashi, Y., Shoji, W., Nagao, A., Abe, M., Suzuki, Y., Matsuoka, H., & Matsumoto, K. (2017). Criticism by community people and poor workplace communication as risk factors for the mental health of local welfare workers after the Great East Japan Earthquake: A cross-sectional study. PlOS One, 12(11), 1-14.

Weisman, S. (2017). Seven communication mistakes in medical practices: How poor communication kills positivity, productivity, and profitability. The Journal of Medical Practice Management, 32(6), 417-420.

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