Nurturing the Culture of Quality Healthcare in Health Facilities


Human capital is an important resource in the development of every nation because people virtually run everything in each sector of the economy. However, people are prone to various kinds of infections and accidents while performing their day-to-day activities, either at their places of work or home. Resumption to duty depends on how quickly sick people can get better and swing back to normalcy. In this regard, many nations are highly concerned with the quality of health offered to their citizens, because the productivity of a nation directly depends on good health. Nurturing the culture of quality healthcare in health facilities helps in enhancing the healthcare quality received by patients. It should be noted that both the employees and organization leaders play a vital role in enhancing the culture of quality since this is directly related to patient safety.

Culture of Quality in an Organization

Culture of quality can be manifested in an organization in many ways. To begin with, patients should be given correct prescriptions to ensure a quick recovery and avoid side effects associated with wrong prescriptions (Lighter and Douglas 369). On the same note, it is important to insist on correct diagnosis in order to avoid cases of patients revisiting health facilities to seek a correct diagnosis. Similarly, employee training is paramount in an institution where the culture of quality is fostered. Consequently, patients will receive professional services thereby increasing their chances of getting well quickly. Above all, each member of staff should be coaxed to maintain high standards of service, thus enhancing the quality of services offered.

Relationship between Healthcare Quality and Patient Safety

Affordable medical plans that result from quality healthcare enable people to take up insurance policies. Therefore, many citizens will be able to afford high-standard healthcare and conveniently pay for their hospital bills making the nation healthier. Additionally, good medical covers by insurance firms have been proved to lead to the establishment of good healthcare facilities which are well equipped, further improving the services that patients receive (Lighter and Douglas 334). With improved healthcare, the chances of patients recovering whenever they visit a medical facility are increased. In addition, medical accidents which have led to the loss of lives in some health facilities can be avoided, making healthcare safe for everybody (Lighter and Douglas 375).

Role of Organization Leaders in Culture of Quality Improvement

It is upon the leaders to ensure that medical practitioners seeking employment meet the stringent requirements that precede certificate issuance. Moreover, the leaders should ensure that medical instruments used in hospitals are safe for both the patients and operators. On the same note, laboratory equipment should produce adequate and accurate results for correct inferential analysis by doctors (Lighter and Douglas 349). Furthermore, leaders of organizations should lead by example by making certain that they meet the requirements necessary for quality healthcare. They will then be in a position of ensuring that all employees embrace the culture of quality healthcare.


Ultimately, quality healthcare is the duty of every person. Health facilities have the duty of giving quality services to patients. At the same time, patients have a duty of insuring themselves to ensure that they can afford health services whenever the need arises. Moreover, it is quite crucial that all medical personnel are adequately paid despite the harsh economic times we are in. Governments should accord medical staff preferential treatment, because of the risk that their jobs come with and the rigorous training that they are put through.


Lighter, Donald E., and Douglas C. Fair. Quality Management in Health Care: Principles and Methods. Boston: Jones and Bartlett, 2004. Print.

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